Meiqia integrates omni-channel customer consultation such as website, APP, WeChat, Douyin, Weibo, etc., and cooperates with AI intelligent customer service robots to automatically receive and retain customers, allowing enterprises to use less manpower, provide more efficient services, and obtain more leads.
Online customer service · AI robot · Work order · CRM · Data, one-stop integration
Websites, H5, APPs, WeChat official accounts, mini programs, Weibo, Douyin, Kuaishou, emails and other messages are unified into one workbench, supporting text, pictures, voice, link cards and other forms.
Based on the large model, automatic training of knowledge base, automatic question and answer, automatic sending of retention cards, 7×24-hour response, seamless transfer of complex problems to manual work, and efficient human-machine collaboration services.
Record customer issues, process transfers, collaborate across departments, connect with dialogue and CRM, and ensure no omissions in after-sales follow-up.
Automatically record customer information, access trajectories, and conversation history, build user portraits and tags, form a closed marketing loop, and support docking with the company's own CRM.
It covers multi-dimensional indicators such as source, consultation volume, conversion rate, response time, and satisfaction, and tracks the entire link from advertising to natural traffic to assist decision-making.
5 basic + 13 advanced allocation rules, intelligent allocation to AI or appropriate customer service based on source and intent, supporting transfer and team collaboration.
The web version requires no installation and provides a native experience on the desktop. The mobile version is always online and data is synchronized in real time.
No installation required, just register and use it
Windows / macOS
iOS / Android
Don’t miss any message
Open interface deep integration
Match your brand’s chat style
Flexible embedding into any page
Meet data security requirements
Strictly adhere to data security standards to protect corporate and customer privacy
The growth choice for e-commerce, education, SaaS, enterprise services and other industries
"After connecting to Meiqia, nighttime consultations are automatically received by AI robots and deposits are retained. Customer service follows up the next day, and the conversion rate increases significantly."
"The omni-channel unified workbench eliminates missing inquiries on websites, public accounts, and Douyin during the admissions season, and customer service efficiency doubles."
"A piece of code is connected to the official website in 5 minutes, and the AI robot answers frequently asked questions. Only complex work orders are processed manually, which saves a lot of manpower."
"The data report can show the conversion of each channel, the distribution budget is more scientific, and the customer acquisition cost is reduced."
"The mobile app allows us to receive customers even when we are out. Messages are synchronized in real time and the response is quick."
"In a multi-channel + multi-language scenario, unified access and intelligent distribution help us manage overseas consultations in an orderly manner."
Detailed function explanation, version price, access plan and latest developments
It is activated upon registration and the website is accessed in 5 minutes, turning every conversation into growth
Free trial/download client